Kanegrade Natural Ingredients, In Touch with Nature

Kanegrade Natural Ingredients

Customer Survey

Staff at Kanegrade are dedicated to providing the best possible service to our customers and, to that end, are always interested in hearing your comments. We would be very grateful if you could spend a few minutes completing the questionnaire below.

Initial Contact with Kanegrade

Please select the most appropriate answer.

1. How did you rate intial response time to your enquiry?




2. Did you feel that the content of your enquiry was:-




Provision of Samples

Please select the most appropriate answer.

3. How did you rate the lead time between initial enquiry and receipt of samples requested?




4. How did you rate the presentation of the samples upon receipt?




5. How do you rate our response in developing new products on your
behalf?





Product Information and Pricing

Please select the most appropriate answer.

6. If you have ever requested product information from us, such as
product specifications, have you found these:-




7. And were the prices provided to you:





Order Processing and Deliveries

Please select the most appropriate answer.

8. If you subsequently placed an order(s) with us, how did you rate our
pre-booking process and delivery times offered in relation to your requirements?




9. And were the goods delivered to you:




10. How did you rate our product packaging in terms of protecting
your goods:





Quality Assurance

Please select the most appropriate answer.

11. Generally, how do you rate our QA documentation (e.g. Certificates
of Analysis, MSDS)?




12. If you have ever needed to raise a complaint with us, how good has
the response been from our QA department?




13. We seek to provide high quality products consistently, have you
found products supplied:





Invoicing

Please select the most appropriate answer.

14. How would you rate the presentation and accuracy of our invoices?





General

Please select the most appropriate answer.

15. And finally, how do you rate Kanegrade's performance overall
as a supplier?



Thank you very much for your assistance in completing this questionnaire. We would be grateful if you would complete your details below.

Please rest assured that all data supplied will remain confidential, and no individual company will be identified unless you as for a specific comment to be passed on to the Technical Director.




Thank you, to send the form, please click send below.



Submit an Enquiry | Accreditations | Privacy Policy | Terms & Conditions