Satisfaction Questionnaire
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Staff at Kanegrade are dedicated to providing the best possible service to our customers and, to that end, are always interested in hearing your comments. We would be very grateful if you could spend a few minutes completing the questionnaire below.

Initial Contact with Kanegrade

Please tick as appropriate.

1. How did you first hear of Kanegrade Ltd?



2. How did you contact Kanegrade with your initial/most recent enquiry?


Please select the most appropriate answer.

3. How did you rate the initial response time to your enquiry?



4. Did you feel that the content of your enquiry was:

Provision of Samples

5. How did you rate the lead time between initial enquiry and receipt of samples requested?



6. How did you rate the presentation of the samples upon receipt?



7. How do you rate our response in developing new products on your behalf?


Product Information and Pricing

8. If you have ever requested product information from us, such as product specifications,
have you found these:


9. If you have requested pricing information was this:


10. And were the prices provided to you:

Order Processing and Deliveries

11. If you subsequently placed an order(s) with us, how did you rate our
pre-booking process and delivery times offered in relation to your requirements?



12. And were the goods delivered to you:



13. How did you rate our product packaging in terms of protecting your goods:


Quality Assurance

14. Generally, how do you rate our QA documentation (e.g. Certificates of Analysis, MSDS)?



15. If you have ever needed to raise a complaint with us, how good has the response been from our QA department?



16. We seek to provide high quality products consistently, have you found products supplied:

Invoicing

17. How would you rate the presentation and accuracy of our invoices?


General

18. And finally, how do you rate Kanegrade's performance overall as a supplier?


Thank you very much for your assistance in completing this questionnaire. We would be grateful if you would complete your details below.

Please rest assured that all data supplied will remain confidential, and no individual company will be identified unless you as for a specific comment to be passed on to the Technical Director.

Thank you, to send the form, please click send below.
 
   
Kanegrade - Kanegrade Limited, Ingredients House, Caxton Way, Stevenage, Hertfordshire, SG1 2DF, UK
Tel: +44 (0)1438 742242 Fax: +44 (0)1438 742311
Email: info@kanegrade.com | Privacy Policy